Booking Terms & Conditions
Thank you for giving Invite To Paradise Limited the opportunity to take care of your holiday or honeymoon in paradise. Given below are the booking terms & conditions for your reference. Please do not hesitate to call the main office number on 01933 274 184 or the office mobile phone on 07872 522 827 or email us on email@example.com should you wish to clarify any of the terms & conditions mentioned below.
The following booking terms and conditions (“booking conditions”) form the basis of your contract with Invite To Paradise Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “honeymoon”, “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means Invite To Paradise Limited.
Paying for your holiday/honeymoon
If you would like to book your dream holiday/honeymoon with us then you can do so by paying the deposit noted on your quote, followed by the balance payment 71 days prior to departure. Where a booking is made less than 71 days prior to departure full payment will be required to secure the booking.
Paying the deposit allows us to book your flights and other elements of your package for you such as accommodation. Please note that (after you've paid your deposit) when we go to make your accommodation reservation there could be the possibility that the rates or availability may have changed for your preferred accommodation. In this unlikely event we will notify you immediately of the availability or price change and give you the choice to either pay the difference, take the date change or cancel your booking and receive a refund of your deposit.
|Payment Timeline||Amount to be paid|
|On booking confirmation||Deposit amount stated on your invoice in pounds|
|71 Days prior to departure||Balance of the invoice value (cleared funds)|
We accept all major bank cards and can take payment by card over the telephone using Debit or Credit card.
Payment by debit card incurs no charge.
Payment by credit card incurs a handling fee charge of 2.00% of the amount being paid.
If you would like to pay by card then please call through the following details to us:
- Card type i.e. visa debit
- Full name on card
- Long card number
- Expiry date
- Security code (last 3 digits on back)
- Address line 1
- Address line 2
By bank transfer
A bank transfer payment can be made with no charges using the below details (this is what most customers do for ease).
- Bank Transfer: Natwest Trust Account
- Beneficiary: Invite To Paradise Limited
- Account No: 46013814
- Sort Code: 50-41-01
All bookings are as per these entire booking conditions.
Cancelling Your Holiday
If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail to firstname.lastname@example.org within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice can be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled by emailing us on email@example.com Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request. The following scale of charges will be payable depending on when the notification of cancellation is received. Insurance premiums and amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking.
|Period prior to departure notice of cancellation is received by us in writing||Cancellation charge per person cancelling|
|Prior to 71 Days||Loss of deposit|
|70-42 Days||50% of total holiday cost|
|41-33 Days||60% of total holiday cost|
|32-15 Days||90% of total holiday cost|
|14 Days or less||100% of total holiday cost|
NB In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges. This also applies to certain hotels, who may often charge a higher cancellation fee regardless of the above-mentioned timeframes, and you may therefore be charged a higher amount than detailed above. It is therefore important to enquire for details at the time of booking and cancellation.
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees. If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
Changes Or Additions To Your Holiday
If you want to change any part of your holiday arrangements after placing your booking with us, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of £50 per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking (see below), or the addition of any offers made by Invite to Paradise which were not requested at the time of booking, it will not be possible to make changes within 30 days of your scheduled departure date.
if we have to Cancel your holiday because you haven't paid your balance
After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 71 days before departure. If we have not received full payment at least 71 days before departure, we reserve the right to treat your booking as cancelled by you and forfeit your deposit by way of cancellation charges.
Choosing the right hotel can be a dilemma, especially when travelling to long haul destinations and whilst most hotels have official star ratings locally, in some cases official ratings cannot always be relied on. Subsequently we have categorised all hotels throughout all of our marketing materials such as this website or any correspondence from us as three, four or five star or boutique to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions.
Twin Or Double Rooms
Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated in the itinerary. We endeavour to get you room upgrades at all hotels on your itinerary, ultimately however this is done at the individual hotel’s discretion and takes in to account room availability.
Booking A Room For Early Arrival Or Late Departure
Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price the hotel would charge us. Often at the time of your stay, if you ask the hotel staff, it can be possible for you to get an early check-in or late check-out free of charge, ultimately however this is done at the individual hotel’s discretion and takes in to account room availability.
Out Of Date Range Flights
Our brochures, marketing materials and itineraries are often prepared well in advance and scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the departure. Should this apply, we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply.
We will issue an invoice recording the arrangements reserved for you and will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking. When the airline seats become available to book we will tell you the price and other flight details and give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
Tours - General health requirements
Most of our tours are not suitable if you have a disability that considerably reduces your mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you in the tour.
Peak Season Supplements
During peak periods such as Christmas and Easter when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.
Invite To Paradise Limited offers you the flexibility to create your own holiday from the range of accommodation and services available. Because of the wide choice, it is not possible to list every price on every date. A ‘from’ price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. To help you in choosing a holiday which is tailor made by us to your requirements, please contact our team by phone or email, visit us at a wedding fair or visit our website for further information about services and prices. We will be happy to provide you with an up to date quote.
Passports & Visas
You will need a full 10 year passport to travel to the destinations we feature in your itinerary. Some destinations also require visas which will need to be booked by and paid for by you. We can provide a web link to the relevant online visa application site for you.
Sri Lanka Visa:
If you are travelling to our specialty destination Sri Lanka you will need to purchase entry visas for Sri Lanka at approx £19 per person.
You can get a short stay visa by easily pre-booking online at: Electronic Travel Authority (ETA ). Although it is still possible to get a tourist visa on arrival, it is recommended that you do this before you travel. If you arrive in Sri Lanka without a visa, you could face delays. For the most up-to-date advice on visas check with the Sri Lankan High Commission in the UK. If you experience any difficulty with the ETA System, or if you are travelling for paid or unpaid work, you should get a visa from the Sri Lankan High Commission before you travel.
If you are travelling to one of our specialty destinations in the Maldives no pre-arrival visa is required. A thirty day free visa is issued on arrival for all Nationalities, provided the following conditions are met:
- Should posses a valid passport and
- Have a valid ticket to continue the journey out of Maldives and
- Have enough funds to cover the expenses for duration of the stay in Maldives. (US$100 + $50 dollars per day) or a confirmation of reservation in a Tourist Resort or a Hotel
Caution: Full thirty day visa is not a right of the passenger to claim, but lies at the discretion of the Immigration to issue not more than thirty days and any period less than thirty days. for more information on Maldives visas click here.
Health & Vaccinations
Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Sources of information include the Department of Health free leaflet ‘Health advice for travellers’ (available on request Tel. 0207 210 4850), your specialist travel clinic).
Passports & Visas
Please remember that every traveller (including all children from birth) will need a valid passport to travel. If your passport is endorsed in any way, requirements should be checked with the relevant embassy. We are only able to advise on British passport holders, who should ensure a valid ten year passport is held for adults and a valid 5 year passport is held for children under 16. As many countries require passport expiry dates to fall a considerable time beyond the dates of travel, we would recommend that all passports are valid for a minimum of 6 months after your scheduled return to the UK. It can take at least six weeks to get a first adult passport, although renewal of an existing passport can be quicker. Requirements may change and you must check the up to date position in good time before departure. For more information visit the www.gov.uk website.
Visa information can change at short notice, please check www.gov.uk for the latest foreign travel advice. For assistance with any visa enquiry please email us on firstname.lastname@example.org
It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.
In Sri Lanka, there is a ‘Poya’ day every month on which alcohol is not served at any hotel or restaurant. There is a similar ruling for other major religious holidays in the country such as Ramadan, Haj, Christmas, Hindu festivals etc.
Meal plans will be specified in your tour itinerary. It could be a combination of full board, half board (breakfast & dinner) or Bed and Breakfast. The detailed itinerary and/or invoice will have your meal plan mentioned for each hotel.
Building & Development Work
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work where this can reasonably be expected to have an effect on your holiday, we will endeavour to notify you of it as soon as possible, however near to your departure this may be. We cannot be held responsible for disruption to your holiday due to any building or development work.
Changes Due To Circumstances Beyond Our Control
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
If We Change Your Holiday Accommodation
We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the itinerary price between the accommodation booked and that available.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to any kind of weather conditions.
Accommodation In The Tropics
In many hotels, especially beach resorts ‘insects’ in the rooms are almost inevitable in some cases. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Should you be concerned about any insects in your room then please refer it to the hotel staff who should attend to the matter for you. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
Watersports & Other Activities
Many hotels offer watersports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your well-being. Please ensure that your own travel insurance covers you for such activities before partaking. If you do not have adequate insurance then you partake at your own risk.
Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.
Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements (including any return travel).
Personal Belongings and Lost Items
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.
Your Financial Protection
When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number T7513. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking if you decide to arrange your own flights.
Transferring of Bookings
In certain circumstances, which we consider to be reasonable, you may be able to transfer your booking to another suitable person. This can only be permitted if all suppliers (e.g. the airline) agree to accept the transfer. If a transfer is acceptable then we will need to make an administration charge of £50 per person plus any charges levied by suppliers.
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 14 days notice of the transfer request. An administration charge will be made of £50 per person for requests made more than 71 days before departure, and £100 per person within 71 days before departure. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.
The Company will accept liability for the negligence of its own employees causing direct physical injury to passengers only to the extent that it is obliged to do so under English Law. We cannot be held responsible for any other mishaps to yourself or your property, in particular those arising as a consequence of flight cancellations, strikes, wars, riots, robbery, sickness, quarantine, Government intervention or other such happenings. The Company will not accept liability for damages caused by the total or partial failure to carry out the contract if the failure is attributable to the passenger; or unforeseeable or unavoidable and attributable to a third party unconnected to the Company; or the result of circumstances beyond the Company's control; or the result of an event that the Company even with all due care and attention could not foresee or forestall. Where the Company is found to be liable for damages in respect of its failure to carry out the contract, the maximum amount of such damages will normally be limited to the price paid for the tour. Where the damages relate to the provision of transport by air, sea or rail, or hotel accommodation, any compensation payable will be further limited by the Warsaw Convention as amended by the Hague Protocol 1955 (air), the Athens Convention 1974 (sea), the Berne Convention 1961 (rail) and the Paris Convention 1962 (hotel accommodation). Any independent arrangements that you make which are not part of the tour are entirely at your own risk.
Details such as airlines will be confirmed at the time of your flight booking. Please note that we use scheduled airlines for all flights. Timings of all transport are estimates only. They may be affected by operational difficulties, weather conditions or failure of passengers to check in on time. Please also note that the carriers' conditions of carriage that apply to you have clauses that limit or exclude liability. We do not make any arrangements at the outbound or inbound airports for flight delays (airlines make provision in this case) but we will, however, if this affects your outbound flight, do all we can to make any necessary adjustments to your itinerary to ensure that there is a minimum knock-on effect to your overall tour.
Your booking is accepted on the understanding that you realise the hazards involved in a holiday of this nature, including injury, disease, loss or damage to property, inconvenience or discomfort. It is a condition of travelling with us that you accept any necessary flexibility, local inadequacies or unpredictable events when they occur. You must abide by the local authorities of the country you are visiting and also your Chauffeur. In paying your deposit and booking with us you acknowledges this. We reserve the right to terminate your travel with us immediately should you commit an illegal act or your behaviour be judged to be a danger or nuisance to our employees or service providers.
On return from your holiday
Your feedback is really important to us, whether it be positive or negative. We would love to know if you have had a great time or if you think the hotel or service has not been up to scratch etc. At the end of your holiday, we may get in touch with you by email or telephone etc and you may be sent a link to a questionnaire page on our website for you to fill in your feedback. Alternatively you may choose to send us your feedback by email. We may also ask whether you would mind sharing some of your holiday photographs with us. Any feedback and photographs relating to your holiday, whether it be through the questionnaire, email, letter, telephone or verbally may be shared with prospective clients and published in our marketing materials such as on our website, so that we may feature your holiday as a testimonial in order to convey what type of holidays we create to other prospective travellers. Such testimonials may include information on your holiday such as the number of nights, dates of travel and your names. If you do not wish for us to share or publish your holiday feedback or photographs then please state this in writing and send to us by email.
It is important that you have insurance cover that it is adequate and suitable for your particular needs. If you fail to take out insurance and have to cancel your booking, you will be charged in accordance with our normal booking terms and conditions. Furthermore, if you require medical assistance or any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. Please read your insurance policy details carefully and take them with you on holiday.
If You Have A Complaint While You Are On Holiday
Should you require general support whilst you are on holiday you should firstly ask the hotel staff who should be able to bring about a solution for you in almost all cases. If you are on a tour in Sri Lanka then you can also ask any questions you like of your personal Chauffeur-Guide.
If you have cause for complaint whilst on holiday, have an emergency or if it's something you would rather speak to us about then you must bring it to the attention of Invite To Paradise Limited immediately in writing by emailing us on email@example.com detailing your complaint or concerns. We will do our best to investigate your concerns and take remedial action and rectify the situation wherever possible. It is unreasonable to take no action whilst on holiday, but then to write a letter or email of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase ‘Take only photographs; leave only footprints’ and a number of countries now use this to promote conservation. It would be hard to improve on this statement and urge you to please be considerate to the destination’s natural environment.
Weather & Tidal Conditions
Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our team is happy to advise on weather trends as many of the destinations featured in your itinerary have a tropical climate where heavy rainfall and strong winds (sometimes hurricane force) do occur at certain times of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods.
During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating Invite To Paradise Limited cannot assume any responsibility for the statistical information provided, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions. Some destinations featured in your itinerary are subject to tides at specific times of the year which can affect activities such as water sports or swimming. There may be restrictions on areas where it is safe to swim due to strong currents or sea defences which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.
Health, Safety & Security Abroad
We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your holiday. We advise you to use common sense and caution during your holiday and not to do anything that would unnecessarily risk the health and safety of yourselves or others.
Major cities and main towns can be busy in Sri Lanka and in Male in the Maldives. Some tourists like to explore such areas and it’s fine by us for you to take yourselves around independently of your tour and to discover things for yourselves. From time to time in major cities and towns there’s a small chance of political rallies or gatherings which are usually peacefully conducted, however as with all major cities and towns throughout the world it is advisable to avoid such political rallies.
If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Thanks for taking the time to read these booking terms and conditions, if you have any questions or should you wish to clarify any of the terms and conditions mentioned above please do not hesitate to call 01933 274 184 or 07872 522 827or email us on firstname.lastname@example.org